Testimonials About Insulated Shipping Containers, Refrigerants, Temperature Indicators
We'd like to share with you some customer feedback on cold chain shippers, plus cold chain testimonials. In order to maintain privacy and respect the relationship that we have with our clients, we've omitted identifying information. We think that this is the best way to present customer testimonials, and hope that you'll agree.COLD CHAIN LABORATORIES (CCL)
Excellent communication...
The communication and work done by CCL was excellent. The guidance provided by CCL's representatives was very helpful. The testing was a success and demonstrated that the shippers used for the products meet the acceptance criteria.
KOOLIT SWEAT-PROOF GEL PAKS
Condensation problem eliminated...
The Koolit sweat proof gels have eliminated our condensation problem. They keep our products at the right temperature without exposing to moisture.
COLD CHAIN TECHNOLOGIES (CCT) SEMINAR
Powerful...
Good knowledge base, CCT did a great job on getting elements together. The workshop results, short, yet "powerful."
PROJECT MANAGEMENT
Our experience... was extremely positive...
On behalf of our company, we would like to thank you for a well designed and organized project. The experience we had working with Cold Chain Laboratories and the skilled staff at Cold Chain was professional and informative. The competent staff expertly performed studies to characterize the shipping requirements of our product in the shipper. Their engineering advice was instructive and extremely helpful. Based on our product specifications and with our consent, they even suggested improvements to our internal box, improvements we adopted. Well within the project timeframe, they competently performed three pre-qualification studies to determine a universal packout design... This groundwork led us to perform successful validation studies... In all, our experience with your company... was extremely positive. Their technical knowledge base far exceeded our expectations and their follow up was outstanding. Their final reports are professional and satisfy all our requirements... Your handling of our project was unparalleled.
KOOLIT GEL BOTTLES
Saved us money...
The bottles have allowed us to have re-use system that has saved us money on our ice packs.
COLD CHAIN TECHNOLOGIES SEMINAR
The seminar was excellent...
You delivered exactly what you promised. Well worth my time. The size of the class allowed for interaction. The speakers were knowledgeable... hands-on experience was GREAT. Gave me a better understanding of packaging types. I found everything valuable. In general, the seminar was excellent.
KOOLTEMP GTS PRE-QUALIFIED COLD CHAIN SHIPPER
Saves us time and money...
Until recently, we have been using a leading competitor's cold chain product for our temperature-sensitive applications. We switched to the KoolTemp GTS shipper because it saves us time, because we trust Cold Chain Technologies as a company, and because the GTS saves us money. The GTS uses less refrigerants [compared to the competitive product] and substantially simplifies our packout. We have total confidence in Cold Chain Technologies' and Cold Chain Laboratories' ability to design, test and qualify to the strictest of standards. We have thoroughly inspected Cold Chain's facility and we value their testing and scientific work.
CUSTOMER SERVICE and SALES SUPPORT
General comments from customers...
- Customer Service is [Cold Chain's] #1 strength.
- Cold Chain's strength is their engineering design and discussion.
- Amanda is always a great help and in her absence we have been well taken care of by others.
- Melissa is always cheerful and polite. A real pleasure to work with.
- Scott has been a true credit to your company. He has always bent over backwards to work with me and I'd be the first to admit that I try the [company's] patience. He has hung in there with me and I consequently wouldn't buy my boxes from any other company because of him.
- Our rep Jim is extremely responsive and knowledgeable.
- [Cold Chain's] driver is always very friendly and helpful.
- The company's strength is their customer service - everyone is always really helpful.
- Jim is first rate - in both product knowledge and customer service. I couldn't be more pleased about working with Jim.
- Amanda is very helpful every time I need assistance.
- Cold Chain's strength is their expertise in and guidance given to cold chain management issues.
- Understanding the customer as a human being is one of your great assets.
- My relationship with my representative is very good.
- [Cold Chain's] Strength is their customer service; everyone is always really helpful.
- Scott is very personable and has followed through with any requests.
- Cold Chain Technologies' strengths = pricing, product, and service.
KOOLTEMP PUR POLYURETHANE INSULATED CONTAINERS
Protect from demanding shipping conditions...
We switched from molded eps to your molded polyurethane containers because we needed a shipper that protected our product from demanding shipping conditions. Our product is extremely susceptible to temperature deviations and we needed a container that would provide us with the ultimate protection.
COLD CHAIN LABORATORIES
Results were very impressive...
I received the validation reports this afternoon. I just wanted to congratulate you on the outstanding work you and your people did through the entire design and testing process. I know a lot of effort was invested in this project... the results are very impressive. The shipper meets the design goals, the validation documentation is thorough and very clear, and we finished on time. Great job! I appreciate all the personal attention you gave to the project.
KOOLTEMP INSULATED ENVELOPE and KOOLIT GEL PAK
Worked perfectly...
Scott helped us with the KoolTemp Insulated Envelope and Koolit Gel Pak shipper that has worked perfectly for shipping our medical device.
COLD CHAIN LABORATORIES (CCL)
Excellent communication...
The communication and work done by CCL was excellent. The guidance provided by CCL's representatives was very helpful. The testing was a success and demonstrated that the shippers used for the products meet the acceptance criteria.
COLD CHAIN TECHNOLOGIES SEMINAR
The most valuable and focused seminar...
BRAVO! Experienced speakers and hands-on workshop made this seminar stand out from others. Well paced. Presentations were kept within a reasonable time frame. Workshop was exquisite. Presentations were mind expanding... valuable information was exchanged. Different points of views were explored. I have been at various shipping validation presentations as an audience and speaker. This seminar is by far the most valuable and focused on the subject.
KOOLTEMP ZU89 SHIPPING SYSTEM
Keeps our blood shipments cold...
We just started using your ZU89 shipping system because it keeps our blood shipments cold during transit. The pack out is easy - the refrigerants surround the product and keep it safe until it arrives at its destination.
COLD CHAIN LABORATORIES
High level of service...
Cold Chain continues to provide a high level of services to our company. We regard Cold Chain as a partner in the process of distributing and protecting our products.
KOOLIT GEL PAKS
Koolits are the best quality...
We have used gel packs from many different manufacturers. Everyone here agrees that the Koolits are the best quality.
VA-Q-TAINER PASSIVE TRANSPORT CONTAINER
No temperature deviations and enormous cost savings...
We have shipped almost a million vials from Europe to the U.S. in the va-Q-tainer. The results are just great: no deviations of temperature and enormous cost savings per vial compared to other systems. We've saved a substantial amount per container by switching to the va-Q-tainer. It's far superior to anything else on the market.
COLD CHAIN TECHNOLOGIES SEMINAR
The most valuable part was the regulatory sections...
Very valuable seminar. This seminar will provide great discussion points in our future development of packaging systems. It was very obvious that much thought and preparedness went into the seminar. The most valuable part was the regulatory sections, both FDA and industry. In the open forum discussions... it was interesting to hear the challenges other companies face.
KOOLTEMP GTS PRE-QUALIFIED COLD CHAIN SHIPPER
Easy assembly...
The ease with which the KoolTemp GTS is assembled has been a significant benefit to our Distribution Staff. The shippers come complete with all the required components. This eliminates the need to source from multiple vendors for gel packs, shippers, etc. In addition, the size and weight of the completed pack-out has provided our clients with substantial freight savings. The available pre-qualification data has been of great support when presenting the shipper to perspective cold chain clients as well as, existing clients looking for a more robust 2°C to 8°C pack-out. The data includes a wide range of temperature tests and material (liquid, lyophilized) supporting our recommendations. In summary, the GTS is a viable alternative for clients who are not interested in validation. It has become a successful tool within our organization.
COLD CHAIN LABORATORIES
Excellent service...
All around excellent service. From the first phone call to the completion report. Staff was very professional, courteous and helpful.
KOOLTEMP GTS PRE-QUALIFIED COLD CHAIN SHIPPER
Saving the expense of testing...
Cold Chain's GTS provided us with the best option for our clinical trial transport needs, which require a 2°C to 8°C environment for shipments that would last 48 hours. We budgeted spending up to $15,000 in pre-validation testing. Thanks to Cold Chain's GTS Shipper we were provided with a pre-qualified solution, saving the expense of the testing. It also expedited our project faster than anticipated 6-8 weeks of protocol approval and actual testing. Instead of waiting for the design, testing and reporting we were able to use a prequalified "off-the-shelf" solution that was immediately available. Our shipping department has found the GTS very easy to use and takes only a few steps to load with our product. We just follow the diagram on the lid of every box. It saves time on training for these pack outs because of the user friendly design. Again thank you for recognizing our needs and addressing in a time frame that truly exceeded our expectations.
COLD CHAIN TECHNOLOGIES SEMINAR
Great networking opportunities...
Good flow, generated many questions/interest. Learning about some of the packaging technology and how packaging is tested/validated - great networking opportunities. Excellent experience in general.
KOOLTEMP MOLDED EPS TL-1189
Perfect solution for our shipments of syringes...
Your TL-1189 eps containers provide us with a perfect fit for our syringe product, which fit exactly into the interior chamber. The TL-1189 offers excellent thermal insulation, so we are now shipping product by second day vs. overnight service, saving us shipping costs.