As a client centric organization, we value feedback regarding our services and solutions. In order to maintain privacy and respect the relationship we have with our clients, we’ve omitted identifying information.
Customer Service & Sales Support
Customer Service is [Cold Chain's] #1 strength.
Our sales rep Jim is extremely responsive and knowledgeable.
Cold Chain Technologies’ strengths = pricing, product, and service.
I feel compelled to write to let you know about my experience with Lindsley our rep suggested Cold Chain Technologies as a possibility [for clinical insulated mailers] I talked with Lindsley who asked all the right questions and gave me great guidance on what would work best in our unique situation. It is rare in today’s business models to contact customer service and get exactly what you need.
Engineering & Technical Services
High level of service…
Cold Chain continues to provide a high level of services to our company. We regard Cold Chain as a partner in the process of distributing and protecting our products.
Excellent communication…
The communication and work done by Cold Chain’s Engineering and Technical Services group was excellent. The guidance provided by their representatives was very helpful. The testing was a success and demonstrated that the shippers used for the products meet the acceptance criteria.
Results were very impressive…
I received the validation reports this afternoon. I just wanted to congratulate you on the outstanding work you and your people did through the entire design and testing process. I know a lot of effort was invested in this project… the results are very impressive. The shipper meets the design goals, the validation documentation is thorough and very clear, and we finished on time. Great job! I appreciate all the personal attention you gave to the project.
Our experience… was extremely positive…
On behalf of our company, we would like to thank you for a well designed and organized project. The experience we had working with the Engineering and Technical Services group and the skilled staff at Cold Chain was professional and informative. The competent staff expertly performed studies to characterize the shipping requirements of our product in the shipper. Their engineering advice was instructive and extremely helpful. Based on our product specifications and with our consent, they even suggested improvements to our internal box, improvements we adopted. Well within the project timeframe, they competently performed three pre-qualification studies to determine a universal packout design… This groundwork led us to perform successful validation studies… In all, our experience with your company… was extremely positive. Their technical knowledge base far exceeded our expectations and their follow up was outstanding. Their final reports are professional and satisfy all our requirements… Your handling of our project was unparalleled.
Products & Solutions
Koolit Refrigerants
Saved us money…
The Koolit Bottles have allowed us to have re-use system that has saved us money on our ice packs.
The best quality…
We have used gel packs from many different manufacturers. Everyone here agrees that the Koolits are the best quality.
KoolTemp Pre-Qualified Shippers
Protection from demanding shipping conditions…
We switched from molded EPS to your molded polyurethane containers because we needed a shipper that protected our product from demanding shipping conditions. Our product is extremely susceptible to temperature deviations and we needed a container that would provide us with the ultimate protection.
Impressed with the CCT GTS line of pre-qualified shippers…
Thank you and your team for all the hard work. I also wanted to let you know that since using the GTS-77 shippers for controlled 15C to 30C shipments, temperature excursions and damages are no longer a concern. We had GTS-77 shipments that were exposed to +90F temperatures and the temperature range was maintained. The GTS-6000 pallet shipper that was also recently used for a shipment performed perfect and also maintained the 15C to 30C temp range. I am very impressed with the performance of the Cold Chain Technologies GTS line of pre-qualified shippers.
Keeps our blood shipments cold…
We just started using your ZU89 shipping system because it keeps our blood shipments cold during transit. The pack out is easy – the refrigerants surround the product and keep it safe until it arrives at its destination.
Perfect solution for our shipments of syringes…
Your TL-1189 eps containers provide us with a perfect fit for our syringe product, which fit exactly into the interior chamber. The TL-1189 offers excellent thermal insulation, so we are now shipping product by second day vs. overnight service, saving us shipping costs.
Educational Seminars
The most valuable and focused seminar…
BRAVO! Experienced speakers and hands-on workshop made this seminar stand out from others. Well paced. Presentations were kept within a reasonable time frame. Workshop was exquisite. Presentations were mind expanding… valuable information was exchanged. Different points of views were explored. I have been at various shipping validation presentations as an audience and speaker. This seminar is by far the most valuable and focused on the subject.
Great networking opportunities…
Good flow, generated many questions/interest. Learning about some of the packaging technology and how packaging is tested/validated – great networking opportunities. Excellent experience in general.
The seminar was excellent…
You delivered exactly what you promised. Well worth my time. The size of the class allowed for interaction. The speakers were knowledgeable… hands-on experience was GREAT. Gave me a better understanding of packaging types. I found everything valuable. In general, the seminar was excellent.
The most valuable part was the regulatory sections…
Very valuable seminar. This seminar will provide great discussion points in our future development of packaging systems. It was very obvious that much thought and preparedness went into the seminar. The most valuable part was the regulatory sections, both FDA and industry. In the open forum discussions… it was interesting to hear the challenges other companies face.